Welcome to Fluke's On-Line Service Request. This utility will give you an immediate repair and calibration quote and allow us to provide you with faster service. NOTE : Equipment may be sent to other Fluke or affiliated companies, depending of capability of Fluke Mississauga Lab.
Please enter the model number you wish to search for:
You can enter partial model numbers or leave blank to view all.
If you enter a model or product number that is not recognized by the system, please contact us @ 800-363-5853
- Search for your instrument
- Select the services you require
- Complete your contact and payment information
- Print the form and include it with your shipment
See below for repair & calibration pricing definitions and details on how to ship your instrument to us for service. For other questions, see our Frequently Asked Service Questions.
- Prices may vary with age of instrument
- Pricing quote is valid for 30 days
- All taxes are additional
- Payment is by credit card only unless instrument is covered under Warranty or Gold Priority Support
- After the repair or calibration is complete we will return your instrument (Purolator ground) free of charge
How to Ship Your Instrument to us for Service:
- Print your quotation and include with your repair
- Ship your instrument prepaid to:
Fluke Electronics Canada LP
Attention: Service Department
400 Britannia Road East Unit 2
Mississauga ON L4Z 1X9
No Hidden Costs
- All adjustments included - no additional costs for adjustments at time of calibration
- Out of tolerance data included - establish where instruments are out of tolerance and by how much
- Non-rechargeable battery replacement
- Complete instrument cleaning
- Calibration certificate included
Warranty does not cover Calibration Data and Priority Service Requests. If warranty no longer applies to your unit, you will be contacted prior to servicing. Fluke's standard warranty policy does not cover misuse. For Lifetime Warranty and other warranty information visit our Warranty section.
Flat rate repair:
Repair price is at a Flat Rate cost and includes calibration at no
additional cost. It covers parts, labor, and calibration or performance
tests necessary to repair the instrument and have it operate within
published specifications. It also includes any factory-authorized
modifications to bring it up to current standards. Certain expensive, low
failure-rate parts and covers are excluded. Some Fluke products are
classified as Repair by Replacement and will not be assessed. A
replacement unit will be offered at a reduced price. Repairs requiring
replacement of cathode ray tubes, rechargeable battery packs, or
mechanical and electromechanical parts are also excluded. Prices do not
include unrelated multiple assembly failures, workmanship related
problems, or evidence of abuse or overload. Any excluded parts required to
make the repair will be billed at the current published price. Prices do
not include shipping charges, GST or provincial taxes. If your unit is
replaced instead of repaired, calibration costs may be additional.
Flat Rate Calibration:
Calibration price is at a Flat Rate cost and covers all labor and equipment
to perform one calibration required to meet the published factory
specifications. The calibration is provided by Fluke, an ISO-9001 registered
company, using standards and instruments traceable to national standards.
This includes a Certificate of Calibration, a calibration label with the
date of calibration and next calibration date. A tamper-proof calibration
seal is also affixed to the instrument.
Time and Materials:
You will be contacted with the cost prior to servicing, we will not commence
without your approval. Time and Material (T&M) service is available for
complex systems, special instruments, or older instruments that we no longer can
cover under a flat rate repair schedule. On T&M service, we may need to
first quote an assessment fee in order to evaluate the extent of the
necessary repair. With this information a firm price quotation will be
issued. If an assessment fee is required it will be noted in the 'Comments'
field of the quote.
Calibration Data: Optional
The need for calibration data is based on the end users quality requirements. Calibration data includes a printout of all data points, values, and standards used to perform the calibration.
Priority Service: Optional
When priority service is purchased your instrument will be evaluated within 48 to 72 hours from time of receipt.
Fluke provides support programs for many of its instruments to help maximize your investment. Visit Support Programs for more details.
Visit Support Programs for support details on discontinued instruments.